Frequently asked questions

Q. Will my animal receive quality care while at your facility?

Our employees are chosen through a complicated process. They must have the training and a passion for what they do, but they must also show a great love for animals. Each animal that walks through our front door will be treated as if it is our own. Pre-surgically your animal will be administered a pre-anesthetic. This injection will calm your animal while it waits for its turn for surgery. He/she will be placed in a secure cage or kennel that is kept at a constant 72 degrees. There is also quiet classical music playing in the kennels. When it is time to anesthetize your animal, the last words it will hear before it falls asleep is,"You're such a good dog (or kitty)". Upon waking from his/her surgery, your animal (if small) will be wrapped in a warm blanket and monitored until it is fully awake. If it is a larger animal, it will be placed on a warm blanket and montiored until it is fully awake. After Dr. Aldrich performes each surgery, she walks through and checks on each animal. At the end of her shift, she takes another walk through and checks each animal again. Between Dr. Aldrich and the three surgical assistants, your animal will be monitored consistantly throughout its stay with us.

Q. Do you have a real veterinarian that performs the surgeries?

We have a wonderful licensed veterinarian that performs the surgeries! Her name is Dr. Jayne Aldrich, DVM. She is joined by three well-trained surgical assistants and certified veterinary technicians that provide excellent care for your animal during your pet's stay with us.

Q. Do you use anesthesia?

Yes we do. Your animal will be induced with an IV injection and an endotracheal tube will be placed to maintain the anesthesia with Isoflurane gas. Your animal will be kept warm on our heated surgical table and will be closely monitored by a technician and the veterinarian during its surgery.

Q. Do you use the same needle on every animal?

NO! We use a new, sterile syringe for every injection that is used on your animal! After the injection is drawn into the syringe, we then place a new needle on the end of the syringe to ensure your pet is comfortable when the injection is administered ( a dull needle would be more painful).

Q. Will my animal be placed outside with those other dogs?

NO! Your animal will be placed in a secure cage or kennel, kept warm at a temperature of 72 degrees. Your animal will also be given a blanket post-surgically to keep him/her warm. The dogs you see outside are our rescued dogs that are awaiting adoption.

Q. Why are your prices so much cheaper than a regular vet clinic?

We are a non-profit facility. That means any money we make goes back directly into the facility to maintain the business properly. Not one person can make a profit off of what we make, therefore we do not need to be greedy and charge an outrageous mark-up fee for our services. We keep our prices as low as we can so people who could not afford these services elsewhere can take care of their pet properly. The original mission was set so we can help maintain the pet over-population problem by providing the public with this service.

Q. Do you sterilize the instruments you use for surgery?

YES! Each surgery that is performed will utilize its own surgical pack of instruments. After each surgery the instument pack is scrubbed, rinsed, placed in an ultrasonic cleanser, then wrapped in fresh cloth to be placed in an autoclave to be sterilized. We have sterile indicator tape that is placed around the pack, and a sterile indicator strip that is placed within the pack. These strips let us know that the pack has been properly sterilized after being removed from the autoclave(sterilizer).